FAQ

Got questions? We’ve got answers.

How can I rent a boat through the platform?
- You can use either our website search function or our Snappa App to book your boating adventure.

Do I need to sign up first before being able to rent a boat?
- You can either sign up and make an account or simply make a booking as a guest. It’s that simple. All that is needed is your email address and your contact details so we can verify your identity.

Where can I download the app?
- You can download Snappa using our Snappa App link on our website. Or directly going to the Apple iStore or Google Play store.

How can I sign my boat up (or SUP board etc) to be listed on the website/app?
- It is as simple as getting your line wet, simply register your profile using our secure link to our signup page. Follow the simple steps and wait for your listing to be verified.

Does Snappa offer insurance?
- Snappa is not an insurance broker, nor do we offer any kind of insurance to either party. Snappa is a hassle-free platform to connect users directly to rentals on offer. If you are renting then please check with the owner to ensure they have the proper insurance for the booking.

What licenses do I need to rent a boat?
- Boating license requirements vary from state to state. It is up to the renter to be responsible for making sure they are following the local state’s boating license requirements.

Do I need boating experience?
- While boating experience is not a requirement we do recommend you familiarize yourself with the activity you wish to partake in. Your captain will have all the experience needed in order for you to have a wonderful outing.

What happens if I need to cancel my booking?
- Please review our cancellation policy as there are different structures for each situation.

What if I cannot get hold of the owner of the boat if I have questions?
- Allow the owner up to 24 hours to respond to any queries. If you haven’t heard from them after 24 hours we suggest looking for similar boats or activities to ensure your chances of getting out onto the water.

How do I leave a review?
- You can leave a review directly on our Snappa app, or if you are on our website you can sign into your profile and create a review.